Lodax warranty
We believe in the quality of our products. That's why we offer lifetime warranty with most of our products.
Before delivering the products to our customers we make sure that every single product passes through a strict quality control. This involves tests of the material conducted by an external organization, checking if the finishing was done correctly, etc.
If, however, it happens that our customer receives a faulty unit of an ordered product he/she can make use of the received warranty on the product.
A warranty starts on the date of purchase of the product, which is also stated on the invoice. Based on this information, a period is determined within which you can claim the warranty conditions that were granted during that period. Therefore, the customer should keep the invoice carefully.
If you are interested in a product and want to know which warranty is offered, please go to the product page and consult the warranty length under the "Warranty" tab.
Lifetime warranty
We offer lifetime warranty to our standard square and round outrigger pads.
The warranty covers the following measurements:
- Standard square pads from 18"x18"x1" to 48"x48"x3".
- Standard round pads from Ø 36"x2" to Ø 48"x3".
LODAX will provide a « lifetime replacement warranty » to the original purchaser. This warranty is limited to the replacement of the original pad. The warranty covers exceptional defects which may occur during the manufacturing process. These defects will become visible/problematic during normal use of the LODAX Pads. It is important to understand the intended use and function of the product in order to determine whether there was a manufacturing defect or if the pad wasn’t used for its intended purpose.
LODAX pads are guaranteed against cracking, breaking and splintering. The outrigger pads are subjected to strict testing/inspection during the manufacturing process. Each pad that leaves our manufacturing plant has passed the testing and has been found acceptable for LODAX. Although occasional, there are small defaults that are not detected during our visual inspection, these are the situations that our guarantee covers.
What is not covered by the warranty?
- Ropes, handles, anti slip finishing and drilled holes are not covered.
- Breaking due to improper use.
- Natural wear and tear isn’t covered by our guarantee. Signs of normal wear and tear should be expected but this doesn’t mean that the Pad is defect/broken. Possible manufacturing flaws will be detectable/visible in the first months of usage. Every case of a defect/broken Pad will be individually inspected and examined.
